Any information about you is strictly confidential and that maintaining a position of trust in this regard is paramount. However, because some information is relevant to providing quality support, such information will be shared with members of staff who may be supporting you.
Visiting professionals and visitors requiring information will be refereed in the first instance to the registered manager or the person in charge within the agency. You or, where appropriate your principle carer will be consulted before information is released.
Information about you will be stored in paper form, and may also be held on a computer. Both forms are treated in the same strictly confidential way. It is needed in order to enable staff to provide proper support and treatment, some of the information may also be used for other purposes, such as:
- making sure our services meet your needs
- helping staff to review the support they provide to you and help them achieve the highest standards
- investigating complaints or legal claims
- auditing of our services